Terms of service

By creating an account or using the Reqio service (the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use the Service.

These Terms form a binding agreement between you and the operator of Reqio, K S Poorvik, an individual operating under the trade name Reqio, with a principal place of business at #786, 1st stage, 2nd cross, Sangameshwara ext., Hassan, Karnataka ("we", "us", or "our").

We may update these Terms from time to time. If we make a material change, we will notify you by email or by a notice in the dashboard. Continued use of the Service after the effective date of a change constitutes acceptance of the revised Terms.

Reqio is a software-as-a-service platform that lets product owners embed a feature-request and voting widget on their websites. End users of those websites can submit requests, upvote existing requests, and follow progress through a status pipeline.

The Service also provides a dashboard for managing projects and requests, a remote MCP (Model Context Protocol) server for AI coding agents, and tools for identifying and revenue-weighting end-user feedback.

We reserve the right to modify, suspend, or discontinue any part of the Service at any time, with reasonable notice where practical.

You must be at least 18 years old and capable of entering into a binding contract under applicable law to create an account.

You are responsible for keeping your account credentials confidential and for all activity that occurs under your account. Notify us immediately at support@reqio.app if you suspect unauthorized access.

You may not create an account on behalf of someone else without their permission, or use the Service if you have previously been suspended from it.

You may use the Service only for lawful purposes and in accordance with these Terms. You must not:

Use the widget or API to collect personal data from end users beyond what is needed for the feature-request functionality, or in violation of applicable privacy laws.

Use the Service to send unsolicited messages, spam, or to harass individuals.

Attempt to reverse-engineer, decompile, or extract the source code of the Service.

Use the Service in any way that could disable, overload, damage, or impair our servers or networks, or interfere with any other party's use of the Service.

Use automated means to access the Service except through the documented API or MCP server.

Resell or sublicense the Service without our express written permission.

Reqio offers a free tier and paid subscription plans (Pro and Business). Plan details, pricing, and feature limits are published on the pricing page and may be updated from time to time.

Payment processing, billing, and tax collection for paid plans are handled by Dodo Payments, our authorized reseller and Merchant of Record. When you subscribe to a paid plan, your transaction is processed by Dodo Payments and the charge on your statement may appear under Dodo Payments or a related entity.

Paid subscriptions are billed in advance on a monthly or annual basis (as selected) and renew automatically at the end of each billing period unless you cancel beforehand.

By providing a payment method, you authorize Dodo Payments to charge you for the applicable subscription fee on a recurring basis. You remain responsible for any taxes that Dodo Payments does not collect on our behalf.

We reserve the right to change subscription prices. If we change the price of your current plan, we will notify you at least 30 days in advance. Continued use of the Service after the effective date constitutes acceptance of the new price.

You may cancel your subscription at any time from the billing settings in your dashboard. Cancellation stops future renewals. You will retain access to your paid plan features until the end of the current billing period — no partial refunds are issued for unused time beyond our 14-day money-back window (see Refund Policy).

We may suspend or terminate your account for non-payment. We will attempt to notify you before suspension.

On cancellation or termination, your data is retained for 30 days to allow export, after which it may be permanently deleted.

The Service, including its software, design, and branding, is owned by us and protected by intellectual property laws. These Terms do not grant you any right to use our trademarks or branding.

We grant you a limited, non-exclusive, non-transferable license to access and use the Service for your internal business purposes, subject to these Terms.

You retain ownership of all content and data you upload to the Service ("Your Content"). By uploading Your Content, you grant us a worldwide, royalty-free license to store, process, and display it solely to provide the Service to you.

When you embed the Reqio widget on your website, your end users may submit feature requests, comments, votes, and other content through the widget ("End-User Content"). You are responsible for ensuring you have the legal basis to collect and process End-User Content under applicable privacy laws, and for publishing an appropriate privacy notice to your end users.

We process End-User Content on your behalf as a data processor. Our Privacy Policy describes what we collect, how we use it, and your rights.

You must not use the Service to collect sensitive personal data from end users (such as health, financial, or biometric data) without explicit consent.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

We do not warrant that the Service will be uninterrupted, error-free, or free of harmful components, or that any defects will be corrected. You use the Service at your own risk.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR YOUR USE OF THE SERVICE.

OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ANY CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN WARRANTIES OR LIABILITY, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU IN FULL.

We may suspend or terminate your account immediately if you breach these Terms, engage in fraudulent activity, or if required by law.

You may delete your account at any time from account settings. On deletion, we will remove your data in accordance with our Privacy Policy.

Sections that by their nature should survive termination (intellectual property, disclaimer of warranties, limitation of liability, governing law) will continue to apply after termination.

These Terms are governed by and construed in accordance with the laws of India, without regard to conflict of law principles.

Any dispute arising out of or relating to these Terms or the Service shall be subject to the exclusive jurisdiction of the courts located in India.

If you have a complaint or concern, we encourage you to contact us at support@reqio.app first — we resolve most issues quickly and informally.

Questions about these Terms can be sent to support@reqio.app.

K S Poorvik, #786, 1st stage, 2nd cross, Sangameshwara ext., Hassan, Karnataka.